opportunity
Current challenges
An industry that is traditionally too slow to move.
Risk avoidance seems to take precedence over risk management.
A complacency and arrogance in the industry that belies our true value to our customers and society.
Lack of investment in technology to ensure engagement and solutions actually do meet the needs of customers.
Solutions
Cultural shift essential.
There are no quick fixes.
Tear off the bandaid solutions.
Top-down behavioural change.
Dare to care: listen to our customers.
Manage risks, don’t avoid them.
Embrace technological advancements to create flexible solutions that meet and exceed customer needs.
Adopt an agile approach towards ideation and creation: fail fast and learn.
Invest in technology to drive change.
